Shipping Policy (Orthopedic Support & Pain Relief Products)

1. Order Processing

• Orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or holidays are processed on the next working day.

2. Delivery Time

• Standard delivery time is 3–7 business days depending on the location.
• Remote or rural areas may take slightly longer.

3. Shipping Charges

• Shipping charges (if applicable) will be shown at checkout before payment.
• Some orders may qualify for free shipping based on offers or promotions.

4. Tracking Information

• Once the order is shipped, a tracking ID will be shared via SMS/email.
• Customers can track their shipment using the provided details.

5. Delivery Issues

• If delivery is delayed beyond the expected timeframe, customers can contact support.
• In case of incorrect address provided, delivery may be delayed or failed.

6. Damaged or Missing Items

• Any damage or missing product must be reported within 24 hours of delivery with photos for verification.

7. Support

• For shipping-related queries: atommedtech2979@gmail.com